Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Due to the nature of our products (perishable food items), we are unable to accept returns. You may, however, request a refund or replacement if an item arrives damaged or did not meet your expectations.
To request a refund or replacement, please send a note to customerservice@michaelscloset.net describing the nature of your issue. Please include your order confirmation number, product details in question, and date ordered in the note.
If you are approved, and a replacement was requested, we will send your replacement out as soon as possible based on product availability.
If you are approved and a refund was requested, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@michaelscloset.net.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the item.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will find out about your return.
